Frequently Asked Questions

Yes we do! Fido Dog Treats is proud to ship our wonderful pet products to our Canadian neighbors. Typically Canadian orders are shipped via the United States Parcel Service(USPS). The majority of Canadian orders are shipped by way of Priority Mail.

Please email us at info@fidodogtreats.com or call toll-free 877-434-FIDO (3436) to place an order to a Canadian destination.

By coming to this online shoppe, you are in-fact visiting our store. Fido Dog Treats is an e-commerce retailer that is dedicated to bringing personalized service to you. By offering our products via the internet, we are able to bring an amazing variety of dog treats, chews, biscuits and bones to your front door in the most expeditious and economical way.

If you live in Michigan or happen to be traveling through the southeastern portion of the state, please visit our bricks and mortar affiliate Premier Pet Supply. This leading edge pet supply store is at the forefront of natural pet nutrition and offers a level of service that can rarely be found anywhere. Premier Pet Supply is located at 31215 Southfield Rd. in Beverly Hills, MI.

Should you be looking for an item that is not displayed on our website, please contact us at info@fidodogtreats.com or via phone at 877-434-FIDO(3436). We have immediate access to thousands of non-displayed items including a wide variety of all-natural dog foods and supplements. We understand that the needs of different dogs vary and we look forward to helping your with your special requests.

Typically orders are shipped via UPS Ground. Orders originate in the southeastern portion of the beautiful state of Michigan. Shipping times to the east coast are usually two days with west coast shipping taking approximately 3-4 days. Orders to Alaska, Hawaii, APO addresses and Canada are usually shipped via USPS.

Your order will be shipped with re-used packing materials with crumpled newspaper being the most common method used to cushion your order. By reusing materials we are able to better preserve nature's resources and keep shipping costs low.

At FidoDogTreats.com, we are continuously looking for methods to improve our enviromental impact. We are committed to working with our vendors and other business partners to lessen our impact on the planet. We seek out products which are produced without added preservatives, hormones, and pesticides.

Many of the dog treats, chews, and bones that we sell are made in small batches in order to ensure quality and freshness. On occasion, a manufacturer will run out of a certain item or items which can result in a delay in shipping your order. In these situations, we will notify you immediately as to the details of the delay. As the products are natually preserved with varying shelf lifes, it is not practical for large quantities of a certain item to be stored in our shipping facility as a means of preventing all possible shortages. Fortunately for your dog, we offer a tremendous selection of treats and there are likely to be many great alternatives that we can suggest should your pet's favorite chew be temporarily unavailable.

At FidoDogTreats.com, our committment is to bringing the highest quality dog treats, chews, and bones to your pet. Many of these treats are made by smaller companies that choose not to sell their products to large chain type retailers. We look for vendors that share our committment to high quality ingredients and true pet health.

As part of our commitment to conservation, we often ship orders inside a previously used box. If a box is clean and reusable then we feel that it is our environmental responsibility to conserve resources in this manner. By reusing boxes, we are also able to keep our shipping costs down which are in turn passed on as savings to you. And don't forget the energy and trees that are saved when a new box doesn't have to be manufactured. We get these boxes from various sources but typically they are the discards that are headed for landfills.

Should there be any issue with your order, please contact our customer care department by email at info@fidodogtreats.com or by calling our toll-free number 877-434-FIDO(3436). We take all customer concerns seriously and welcome your comments.

Oh, and if our service exceeded your expectations, please don't be shy about letting us know!

Generally, we process all orders which are received before 2 p.m. EST on the same business day. Orders which are received after 2 p.m. EST, on the weekend, or holiday are processed the next business day.